All your top questions answered !
Below is our guide to your questions about placing your order, delivery and returns. Please also find information regarding custom made orders and showroom appointments.
Delivery Costs & Times.
How long will it take for my order to arrive and how much will shipping cost ?
We provide free worldwide shipping. Orders with a value of £100 or over will be sent via a recorded and insured delivery service. Your tracking number will be emailed to you along with the shipping confirmation.
Delivery times can vary but below is a guide to when you can expect your order to arrive from the date of ordering:
Orders delivered to the UK - allow between 3-12 working days for arrival.
Delivery Tracking Number: you can add a tracking number to any order for a flat rate of £4 giving you peace of mind that you can track your delivery right to your door.
If you need your order to arrive by a specific date please contact us prior to ordering to confirm this is possible. We will endeavour to do our very best to accommodate special delivery requests. Please note we are not liable for any customs duty that may be applicable.
All of our jewellery and headpieces are delivered in beautiful ribboned gift boxes andwrapped in tissue paper, ready for gift-giving or keeping all for yourself.
Returns & Refunds.
What is your return/refund policy?
Under our 14 day Returns Policy, we are happy to accept the return of unsuitable items providing they are returned unworn and in original condition and packaging within 14 days of receipt of goods. Custom-made items and pierced earrings are excluded from our returns policy. We recommend that returned items are sent via a recorded method as we cannot be responsible for items that do not arrive. Refunds will be processed via the original order payment method. (either Debit/Credit Card or PayPal).
Refunds are processed as soon as possible and within a maximum of 30 days.
Earrings for pierced ears are now included in our Refund/Returns Policy once the hygiene seal has not been removed.
Please note items that are returned not in their original packaging and/or in an unsaleable condition will be subject to a re-stocking fee at our discretion.
If you have any questions regarding either our delivery or returns policies please email us at email@example.com call us on +44 (208) 1331273.
Do I need an appointment ?
Yes, we offer a one to one appointment for each bride who visits our showroom, thus allowing for a relaxed and personal experience. We can discuss custom made options and alternatives and generally tailor to coordinate with your gown and any other accessories. Please contact us with your preferred date and time and we will respond within 12 hours.
What should I bring ?
We recommend you bring photos of your dress, swatches of fabric if you have them and images of hairstyles that you may be considering.
How much notice do I need to give you ?
Thursdays, Fridays and Saturdays are our busiest days for showroom appointments so we would recommend you book at least 2 weeks in advance to secure your preferred time and date. Monday to Wednesday are more flexible and appointments may be made on the same day. We will always do our best to accommodate so please do call and check !
Where is your showroom ?
We are located at 7 Carysfort Avenue, First Floor, Blackrock, Co. Dublin, Ireland
Custom Made Orders.
I can't see what I'm looking for on your website, can you make me a bespoke piece ?
Yes, we complete lots of custom made and bespoke orders. From something as simple as changing an existing design or starting from scratch we can help design something perfect for you. This can be completed over email or via a visit to our showroom. Custom made orders can take as little as 10 days to complete.
If you have any other questions please contact us at: enquiry@JulesBridalJewellery.com or call us on UK: +44 (208)1331273.